Refunds and Returns Policy

Effective Date: 15th July 2023

At Rakson Topiwala Kraft Private Limited (“we,” “us,” or “our”), we strive to ensure customer satisfaction with our products. We understand that there may be occasions where you may need to return a product or request a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds.

  1. Eligibility for Returns and Refunds 1.1 Returnable Items: Our policy covers the return and refund of physical products purchased directly from our website, raksontopiwala.com. Customized products may have additional restrictions, which will be communicated during the ordering process. 1.2 Non-Returnable Items: Certain items, such as promotional or clearance items, may not be eligible for returns or refunds. We will clearly indicate such items on the product page or during the checkout process.
  2. Initiating a Return 2.1 Return Window: You may initiate a return within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. 2.2 Return Process: To initiate a return, please contact our customer support team at raksontopiwala@gmail.com or call us at [provide customer support contact number]. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA). 2.3 Return Authorization Number (RMA): It is essential to obtain an RMA before returning any product. This number helps us track and process your return efficiently. Please ensure that the RMA is clearly marked on the return package.
  3. Return Shipping and Costs 3.1 Return Shipping Responsibility: The customer is responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective product. 3.2 Packaging and Condition: Please ensure that the item is securely packaged to prevent damage during transit. We reserve the right to refuse a return if the item arrives damaged due to inadequate packaging. 3.3 Insurance and Tracking: We recommend using a reputable shipping service with tracking and insurance when returning items. We are not responsible for lost or damaged items during return shipping.
  4. Refund Process 4.1 Refund Eligibility: Once we receive the returned item and verify its condition, we will process the refund. Refunds will only be issued for eligible returns that comply with this policy. 4.2 Refund Timeframe: We will process the refund within [provide the number of business days] from the date of receiving the returned item. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider. 4.3 Refund Method: Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon.
  5. Exchanges 5.1 Exchange Eligibility: If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchange eligibility will depend on the availability of the desired item. 5.2 Exchange Process: Our customer support team will guide you through the exchange process and provide instructions on returning the original item and receiving the replacement.
  6. Contact Us If you have any questions, concerns, or inquiries regarding our Refunds and Returns Policy, please contact our customer support team at: Rakson Topiwala Kraft Private Limited Cts-1062, Shop No.6, New Nana Peth, Pune-411002 Email: raksontopiwala@gmail.com Customer Support: +918087609936

Please note that this Refunds and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

By placing an order on our website and initiating a return, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.